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If there’s one thing that I’ve learned when it comes to taking any computing device in for service, it’s to back it up beforehand “just in case.” There’s no telling what service technicians will have to do with your device or what kind of mishaps could happen in the process, so it’s better to be safe than sorry. However, it appears that at least one British man didn’t use enough caution when he took his malfunctioning iPhone in to be serviced at a local Apple Store. Deric White claims the Apple Geniuses never asked him if he had backed up his iPhone 5, and took it upon themselves to reset the iPhone, wiping out all of its data in the process, in order to solve his issues.